Dr Rebecca Bugg

Rebecca founded VetCall in 2005, initially providing a house call only service, but has grown the business to now include a full service veterinary clinic in West Footscray.  After  15 years she is still passionate about being a vet and loves getting to know the patients as part of the family.

Although Rebecca really loves the benefits and personal experience of house calls, she still can be found regularly doing consultations and surgery at the clinic. Her special interest is integrative medicine and she is able to offer holistic treatments such as acupuncture and Chinese herbal medicine to her patients. In 2003 she undertook the IVAS Veterinary Acupuncture course and has completed several courses in Chinese herbs.  Rebecca is a member of the Australian Veterinary Association and attends regular conferences and seminars to keep up to date with the latest developments in veterinary science.

When not working, Rebecca enjoys getting outdoors with her young family, including her two crazy Labradors named Poppy and Barney. She is owned by a grumpy tortoiseshell cat named Pickles.

Emma Carmody

Emma joined our team at Vetcall in 2012. She has over 20 years experience in the Veterinary industry. She has since become a valued member of Vetcall, as our Senior Veterinary Nurse.

Emma, particularly enjoys the challenges of surgical nursing and anaesthesia.

When Emma isn't working, she enjoys spending time with her young family, and adorable (yet cheeky!) young yellow Labrador Harper, her very vocal cat, Clyde and newest family member Rocky the netherland dwarf.

Rebecca Mann

Bec started with us as a casual vet nurse and has enjoyed working with us so much that she is now a permanent member of the team.

She has a Certificate IV and Diploma in Veterinary Nursing (general practice) and with ten years experience in the nursing field, enjoys all aspects of her job.

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At home Bec enjoys spending time with her family which include, "Loki" Bull Arab, "Opie" Domestic Longhair and of course her hubby and daughter.


Liz Ngo


Liz is a qualified pharmacist and is now pursuing a career in Veterinary Nursing as a result of her fascination with animals. She completed her Certificate IV in Veterinary Nursing in 2018 and is enjoying the various fields it has to offer, particularly those involving small animals.

Liz is owned by a fluffy Japanese Spitz named Kari, who can perform tricks like ‘wipe your feet’ and ‘be a lady’. When Kari isn’t begging to go for a walk, Liz enjoys arts and crafts, video and board games, and reading.


Benji Zane

Benji is Vetcall's Client Liasion Officer. He resides pride of place at reception or lounging on a waiting room chair, at the ready to greet clients and their pets upon arrival and departure from the practice.

Benji has been our CLO for over a year, coming from a mysterious vagabond back-ground, has now settled well in his new position at Vetcall. Benji considers himself  a devoted gastronome. He enjoys long bouts of meditation and on occasion short bursts of Frenetic Random Activity Periods (zoomies). 

Belinda Chaffey

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Belinda started with Vetcall in 2018 as an animal attendant, she will be undertaking her cert IV in veterinary nursing studies at the Australian College of Veterinary Nursing in 2019.

Belinda’s previous studies include cert 3 in companion animal services, and Animal Communication level 1 by Trish McCagh’s Animal Talk institute, she is also an accredited practitioner of crystal healings after undertaking numerous courses through The Crystal Awakening Academy.

Belinda thoroughly enjoys all aspects of veterinary nursing, especially surgical nursing and animal recovery. When she is not at the clinic Belinda also manages her own business Connective Instincts (Inspired by Coco) whose mission is to help deepen the connection between animals and humans.

Newly married, Belinda also has numerous fur children including her adorable Jack Russell Coco, an over 25 year old Cockatiel named Buzzi, a one footed lorikeet named Charlie, 4 guinea pigs named Philomena, Snowbird, White Dove and O’koi’mai and 2 Axolotls and some stick insects.

Dr Gloria Perkovic

Gloria graduated from the University of Melbourne with a Bachelor in Veterinary Science with honours in 2004. She worked in private practice in Melbourne’s western suburbs until 2008 when she moved to Sydney to work at the University of Sydney. After a year teaching students and obtaining a Graduate Certificate in Veterinary Clinical Studies Gloria moved back to Victoria and continued to work in small animal practice in Melbourne’s west.

Gloria’s special interests include rabbits, guinea pigs, chickens, companion birds and reptiles. She has completed the AVAS course for veterinary acupuncture and the PGF course in small animal behavioural medicine.

Gloria enjoys baking elaborate cakes in her spare time and shares her house with two dogs, two cats, four rabbits, six chickens, a guinea pig and a quail.

Dr Tina Chen

Tina graduated from the University of Queensland in 1993 and has lived in Melbourne for the last 8 years.

She joined Vetcall in 2015 and loves all aspects of being a small animal vet. She has a special interest in behavioural problems, in which she has done further study and gained her membership to the Australian and New Zealand College of       veterinary Scientists in 2013.

This year Tina is extending her interest by undertaking a course in acupuncture to increase treatment options for her patients. The best part of being a vet for her is seeing pets grow into healthy, happy and confident life companions for people.

At home Tina loves to explore Melbourne with her family, go camping, bike riding, growing veggies, bird watching and building elaborate climbing towers for her two cats Crookshanks and Anakin.

Helen Dyson

Helen has over twenty three years experience as a qualified Veterinary Nurse. Helen enjoyed her previous positions in surgical and medical nursing, and obtained her certificate in canine massage before heading into her role as being a mum. Two children later Helen joined our team in 2014, becoming our Practice Manager at Vetcall in 2015. Always willing to talk about any queries you may have, she is happy to receive your phone calls or pop in and have a chat.

Helen's family is kept busy with Tikka, Gage and Taz the Labradors, Millicent the Bulldog, their two rambunctious cats Coen and Winter, and BunBun a dwarf rabbit!

Eliza Watters


Eliza started working as a veterinary nurse in mid-2008, gaining her qualifications a few years later.  She is also a qualified zoologist.  She enjoys all aspects of nursing, but particularly loves the variety of tasks that comes with working in small animal practice.  She started at Vetcall in 2015 and can most often be found behind the front desk on Saturdays.

When not at work, Eliza likes to keep herself busy.  She is currently studying part-time, to combine her interest in animal health and wildlife conservation.  She also has four young children, a senior cat called Dixon, and an empty aquarium she'd like to fill with fish one day.

Beth Niblett

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Beth is a qualified Vet Nurse with 7 years experience, and holds a certificate 2 in Animal Studies and certificate 4 in Veterinary Nursing. Beth completed her traineeship in general/mixed practice in Gippsland, Victoria. She moved to Melbourne in 2013 to begin a career in emergency and critical nursing. She travelled to Cambodia in early 2017 to volunteer in a Veterinary Clinic in Siem Reap. There she was offered a full time position as head nurse, and quickly became practice manager until Feb 2018 when Beth returned to Melbourne to further her career in team leading and intensive care and emergency nursing.

Beth also has a back ground working within the community, she has worked in community care, aged care, mental health and senior personal care.

She is so thrilled and excited to be starting this new position with Vetcall and assist in providing our clients and patients with this fantastic service. She feels it such an incredible opportunity and so beneficial to the community.

In Beth’s spare time she enjoys being with friends and family, particularly heading back to the NSW coast to visit her parents and her beautiful shih tzu’s.

Sara Frazer

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Sara started at Vetcall as a trainee vet nurse in July 2019, and is currently undertaking her certificate 4 qualification in veterinary nursing.

Sara’s love for animals has led her to spending time volunteering at rescue and adoption shelters.

She shares her house with three all white rescue cats, Ollie, Frankie and the newly adopted Geevi.

Sara is an avid gamer in her spare time and enjoys relaxing with friends and time by the beach.