Dr Rebecca Bugg

Rebecca founded VetCall in 2005, initially providing a house call only service, but has grown the business to now include a full service veterinary clinic in West Footscray.  After  15 years she is still passionate about being a vet and loves getting to know the patients as part of the family.

Although Rebecca really loves the benefits and personal experience of house calls, she still can be found regularly doing consultations and surgery at the clinic. Her special interest is integrative medicine and she is able to offer holistic treatments such as acupuncture and Chinese herbal medicine to her patients. In 2003 she undertook the IVAS Veterinary Acupuncture course and has completed several courses in Chinese herbs.  Rebecca is a member of the Australian Veterinary Association and attends regular conferences and seminars to keep up to date with the latest developments in veterinary science.

When not working, Rebecca enjoys getting outdoors with her young family, including her two crazy Labradors named Poppy and Barney. She is owned by a grumpy tortoiseshell cat named Pickles.

Emma Carmody

Emma joined our team at Vetcall in 2012. She has over 20 years experience in the Veterinary industry. She has since become a valued member of Vetcall, as our Senior Veterinary Nurse.

Emma, particularly enjoys the challenges of surgical nursing and anaesthesia.

When Emma isn't working, she enjoys spending time with her young family, and adorable (yet cheeky!) young yellow Labrador Harper, and her very vocal cat, Clyde.

Rebecca Mann

Bec started with us as a casual vet nurse and has enjoyed working with us so much that she is now a permanent member of the team.

She has a Certificate IV and Diploma in Veterinary Nursing (general practice) and with ten years experience in the nursing field, enjoys all aspects of her job.

At home Bec enjoys spending time with her family which include, "Nala" Golden Retriever, "Loki" Bull Arab, "Opie" Domestic Longhair and of course her hubby and daughter.


Liz Ngo


Liz is a qualified pharmacist and is now pursuing a career in Veterinary Nursing as a result of her fascination with animals. She is currently undertaking a Certificate IV in Veterinary Nursing and is enjoying the various fields it has to offer, particularly those involving small animals. She has a fluffy Japanese Spitz named Kari, who can perform tricks like ‘wipe your feet’ and ‘be a lady’. When Kari isn’t begging to go for a walk, Liz enjoys arts and crafts, video and board games, and reading.


Benji Zane

Benji is Vetcall's Client Liasion Officer. He resides pride of place at reception or lounging on a waiting room chair, at the ready to greet clients and their pets upon arrival and departure from the practice.

Benji has been our CLO for over a year, coming from a mysterious vagabond back-ground, has now settled well in his new position at Vetcall. Benji considers himself  a devoted gastronome. He enjoys long bouts of meditation and on occasion short bursts of Frenetic Random Activity Periods (zoomies). 

Dr Gloria Perkovic

Gcloria graduated from the University of Melbourne with a Bachelor in Veterinary Science with honours in 2004. She worked in private practice in Melbourne’s western suburbs until 2008 when she moved to Sydney to work at the University of Sydney. After a year teaching students and obtaining a Graduate Certificate in Veterinary Clinical Studies Gloria moved back to Victoria and continued to work in small animal practice in Melbourne’s west.

Gloria’s special interests include rabbits, guinea pigs, chickens, companion birds and reptiles. She has completed the AVAS course for veterinary acupuncture and the PGF course in small animal behavioural medicine.

Gloria enjoys baking elaborate cakes in her spare time and shares her house with two dogs, two cats, four rabbits, six chickens, a guinea pig, a quail and a husband.

Dr Tina Chen

Tina graduated from the University of Queensland in 1993 and has lived in Melbourne for the last 8 years.

She joined Vetcall in 2015 and loves all aspects of being a small animal vet. She has a special interest in behavioural problems, in which she has done further study and gained her membership to the Australian and New Zealand College of       veterinary Scientists in 2013.

This year Tina is extending her interest by undertaking a course in acupuncture to increase treatment options for her patients. The best part of being a vet for her is seeing pets grow into healthy, happy and confident life companions for people.

At home Tina loves to explore Melbourne with her family, go camping, bike riding, growing veges and bird watching.

Helen Dyson

Helen has over twenty three years experience as a qualified Veterinary Nurse. Helen enjoyed her previous positions in surgical and medical nursing before heading into her role as being a mum. Two children later Helen joined our team in 2014 as a casual nurse and in 2015, become our Practice Manager at Vetcall. Always willing to talk about any queries you may have, she is happy to receive your phone calls or pop in and have a chat.

Helen's family is kept busy with Tikka and Taz the Labradors, Millicent the Bulldog and their two rambunctious cats Coen and Winter, and a dwarf rabbit!

Eliza Watters


Eliza started working as a veterinary nurse in mid-2008, gaining her qualifications a few years later.  She is also a qualified zoologist.  She enjoys all aspects of nursing, but particularly loves the variety of tasks that comes with working in small animal practice.  She started at Vetcall in 2015 and can most often be found behind the front desk on Saturdays.

When not at work, Eliza likes to keep herself busy.  She is currently studying part-time, to combine her interest in animal health and wildlife conservation.  She also has four young children and three older cats, and an empty aquarium she'd like to fill with fish one day.